Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

This role is for a Service Desk Agent in Hamburg, focusing on providing qualified first-level support for various end customers, primarily within the Managed Services sector for industrial companies. Day-to-day responsibilities include handling and resolving incidents in 1st Level Support according to established processes and SLAs, assisting IT users with hardware and software inquiries, and meticulously documenting all activities in the designated Service Management Tool. The ideal candidate possesses professional knowledge of M365, mobile devices, networking, hardware, and current Windows operating systems (Windows 10). A completed vocational training in the IT field, such as an IT Specialist for System Integration or similar qualification, is required, along with good proficiency in both German and English. This position offers excellent long-term employment prospects, predictable working hours, and an international work environment with potential for permanent takeover.