Technical Support Specialist | Robotic Kitchen Operations | Technical Support | Robotic Kitchen Operations (all genders welcome)

Job Summary

This role involves ensuring the stable and reliable operation of advanced robotic kitchen systems as part of the Remote Operations Team. The Technical Support Specialist will be based in Hamburg and responsible for actively monitoring systems in the field, analyzing, and solving technical issues remotely, primarily via telephone support. Key duties include providing technical assistance to customers and users, creating virtual instructions for efficient system usage, and collaborating closely with internal departments such as Field Service, Development, and Customer Project Management. The ideal candidate possesses a technical background, strong communication skills, and a passion for innovative technology, helping to revolutionize the intersection of tech and culinary arts while playing a crucial role in system performance and customer satisfaction.