IT Field Service Technician On-Site Support | IT Servicetechniker Vor Ort Support (m/w/d)

Job Summary

This role is for an IT Field Service Technician specializing in on-site support for clients of a leading technology service provider focused on Device as a Service (DaaS) solutions across Germany. The technician will be responsible for ensuring the smooth operation of client systems and applications directly at the customer's location. Key daily tasks include providing operational 2nd Level Support, assisting users with iOS devices, networking environments, and telecommunications components, processing incoming customer inquiries, and meticulously documenting all activities performed. The ideal candidate possesses a relevant IT qualification (e.g., IT Specialist for System Integration or similar practical experience), initial professional experience in user support, and strong working knowledge of Windows 10 and Office 365. This position offers challenging projects, flat hierarchies, and opportunities for professional development, making it an attractive step for IT professionals looking to advance their career in client support.