Helpdesk Specialist | Helpdesk-Mitarbeiter (m/w/d)

Job Summary

This role offers an exciting opportunity to start or advance an IT career by supporting a major project in Traunstein. The Helpdesk Specialist acts as the first point of contact for technical IT questions and issues, providing essential support through installation, configuration, and maintenance of hardware and software. Key responsibilities include diagnosing and resolving faults both remotely and on-site, meticulous documentation of support requests using ticketing systems like Jira or ServiceNow, and training employees on IT systems such as Microsoft Office or SAP. Candidates should possess a completed IT qualification, experience in IT support, strong communication skills, and a high degree of service orientation. This position is attractive due to its permanent employment contract, above-tariff benefits, targeted professional development, and opportunities for networking and team events within the FERCHAU network.