IT Support Specialist 1st and 2nd Level | IT-Supporter 1st & 2nd Level (m/w/d)

Job Summary

This role is ideal for an ambitious professional, either a career starter or an experienced expert, looking to join FERCHAU's team in realizing exciting IT projects for prominent providers. The core responsibility involves ensuring smooth daily IT operations by classifying and dispatching incoming tickets, managing incident requests, and handling change requests. Day-to-day tasks include the installation and maintenance of client workstations (PCs, phones, printers), local servers, and Active Directory management. The specialist will serve as the primary communication interface between end-users and advanced support teams, while also assisting with various IT project topics. Key qualifications include a completed technical IT education, initial experience in IT support, strong service orientation, and familiarity with Microsoft products and basic networking concepts. This position offers an indefinite contract, flexible working arrangements, and professional development opportunities.