Onsite IT Technician | Onsite IT Techniker (m/w/d)

Job Summary

This role as an Onsite IT Technician in Darmstadt offers a secure, long-term perspective, focusing on providing essential IT support and administration. Day-to-day responsibilities include managing and maintaining Active Directory, processing incoming technical issues via a ticketing system and email, and applying first-level and second-level resolution strategies within the Service Desk. The successful candidate will also be responsible for troubleshooting, conducting follow-ups, maintaining comprehensive documentation of work processes, and training end-users on software utilization. Key requirements include existing experience in Service Desk operations, proficiency in ticketing systems, documentation management (including SLAs), and knowledge of current MS Windows and Office programs. This position is initially offered through temporary employment with a strong option for permanent takeover, making it an attractive opportunity for IT professionals seeking stability and professional development.