IT Field Service Technician | IT Servicetechniker Fieldservice (m/w/d)

Job Summary

This role seeks a dedicated IT Field Service Technician based in Marl, Westphalia, focusing on providing essential on-site IT support and maintenance. The core responsibilities involve comprehensive troubleshooting and resolution of issues related to Windows 10 and MS Office environments. Day-to-day tasks include processing incoming service requests, managing the full incident lifecycle—from acceptance and monitoring to thorough documentation of all activities. Furthermore, the technician will be responsible for physical IT equipment logistics, including relocating PC workstations, performing client installations, and handling the repair, connection, return, and exchange of various IT devices such as laptops, smartphones, tablets, and desktops. A key requirement is ensuring all installations are fully operational, including necessary data migration. Candidates must possess a completed vocational qualification in the IT sector (e.g., IT Specialist for System Integration) and proven experience in system administration, installation, and maintenance. The position offers an attractive salary package and professional development opportunities within an international work environment, with the possibility of permanent employment.