ITIL Expert | ITIL-Experte (m/w/d)

Job Summary

This role involves acting as a dedicated ITIL Expert, focusing on the continuous analysis and improvement of ITIL processes within the organization. The expert will advise internal teams and clients on ITIL best practices, ensuring strict adherence to ITIL standards across various projects. Key responsibilities include creating comprehensive process documentation, policies, and reports, as well as conducting specialized training and workshops on ITIL topics. Success in this position requires strong collaboration with IT Architects, the Service Desk, and various departments to optimize overall service quality. Candidates must possess a degree in Computer Science or a related field, hold an ITIL certification (preferably ITIL 4 Managing Professional), and bring several years of experience in IT Service Management and applying ITIL frameworks.