ITIL Expert | ITIL-Experte (m/w/d)

Job Summary

As an ITIL Expert at FERCHAU, you will be responsible for the continuous analysis and optimization of ITIL processes to ensure high-quality IT service delivery. Your day-to-day activities will involve advising internal teams and clients on ITIL best practices, ensuring compliance with established standards across various projects, and creating comprehensive process documentation and reports. You will act as a bridge between IT architects, the service desk, and specialist departments to enhance overall service quality. This role is highly collaborative, requiring you to lead workshops and training sessions to foster a culture of process excellence. This position is particularly attractive due to its permanent contract, extensive professional development opportunities through the FERCHAU Academy, and a comprehensive benefits package including childcare subsidies and anniversary bonuses.