IT Customer Service Manager | 09-098-2025 IT-Kundenservicemanager*innen

Job Summary

This role involves coordinating and steering critical IT service management functions within the Joint Data Center of the German Pension Insurance (DRV), which operates the IT infrastructure for all pension insurance providers in Germany. Day-to-day tasks include managing requirement coordination, defining and monitoring Service Level Agreements (SLAs), and acting as the primary contact for customer inquiries (contractual, technical, and content-related). The manager will also conduct feasibility analyses, economic assessments for customer requirements, and contribute to the data center's product portfolio development and strategy. Key requirements include professional experience in IT Service or Account Management, knowledge of project management methods, and a relevant university degree or equivalent qualification in IT or economics. The position is attractive for professionals seeking a stable, full-time role in a critical infrastructure environment, utilizing strong communication and organizational skills to ensure high-quality IT services for a national organization.