IT Service Team Lead | Servicetechniker Teamleiterfunktion (m/w/d)

puro Personaldienstleistung GmbH

Hamburg, Hamburg, Deutschland
Published Dec 29, 2025
Full-time
Permanent

Job Summary

This role seeks an experienced IT professional to step into an IT Service Team Lead function in Hamburg for a market-leading company specializing in comprehensive IT solutions and service management, including cloud services and outsourcing. The core function involves coordinating the technician team's daily operations, ensuring seamless documentation of all processes, and proactively identifying and communicating system weaknesses. You will be responsible for solving complex software and hardware issues within defined timeframes and supporting the qualitative onboarding of new team members. Key qualifications include a completed IT education or equivalent, proficiency with Windows and iOS operating systems, and experience using Office, Adobe, and various ticketing systems, alongside expertise in handling PC and notebook hardware. This position offers a high degree of personal responsibility, flexible working hours, extensive training, 30 days of annual leave, and is structured as temporary employment with a strong option for permanent takeover.

Required Skills

Education

Completed IT training or a comparable qualification

Experience

  • Professional experience in applying Office, Adobe, and various ticketing systems
  • Professional experience in handling hardware such as notebooks and PCs
  • Professional experience in coordinating the technical team in daily operations
  • Professional experience in solving software and hardware problems

Languages

Not specified

Additional

  • Location in Hamburg; Position starts as temporary employment with an option for permanent takeover