IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role focuses on elevating technology solutions by providing essential 1st and 2nd level IT support and incident management for internal staff and clients. Day-to-day tasks include installing and configuring hardware and software for new employees, documenting all requests and solutions within the knowledge base, and actively monitoring service quality to ensure high customer satisfaction. The specialist will also identify and implement improvements within the support processes. Key qualifications include a completed IT education (such as an IT Specialist for System Integration) and 1-3 years of relevant professional experience in user helpdesk environments. Candidates must possess strong knowledge of Active Directory, networking, operating systems, and familiarity with tools like JIRA, Confluence, and MS 365. This position is attractive as it involves working on exciting projects for major IT solution providers, integrating and optimizing complex IT infrastructures, and utilizing modern digital collaboration tools.