IT Service Process Manager (ITIL) | Prozessmanager im IT-Service nach ITIL (m/w/d)

Job Summary

This role involves managing and optimizing IT service processes, focusing heavily on the ITIL framework, specifically taking responsibility for the established Release Management process. The Process Manager will drive the continuous improvement of IT services, support processes, rollouts, and associated tools. Key responsibilities include quality management reporting based on key performance indicators and creating target-group-specific reports. Candidates should possess a degree in Computer Science or Business Informatics and bring several years of professional experience in defining, documenting, and implementing processes. Strong analytical skills, autonomous working, and excellent communication abilities are essential. An ITIL certification is advantageous, and proficiency in both German and English is required, making this an excellent opportunity for a structured and improvement-focused IT professional.