ITIL IT Service Process Manager | Prozessmanager im IT-Service nach ITIL (m/w/d)
FERCHAU GmbH Niederlassung Potsdam
Job Summary
As an ITIL IT Service Process Manager, you will be responsible for overseeing and managing established Release Management processes within a dynamic technical environment. Your day-to-day activities will involve the continuous improvement of IT services, support processes, rollouts, and internal tools to ensure operational excellence. A significant portion of the role focuses on quality management, where you will track key performance indicators (KPIs) and generate audience-specific reports for stakeholders. This position is ideal for professionals who enjoy bridging the gap between people and technology. You will work for a major service provider, FERCHAU, supporting well-known clients across various industries. The role offers a high degree of stability through a permanent contract, alongside modern benefits such as mobile work options, flexible scheduling, and comprehensive professional development opportunities, making it an attractive choice for those seeking a balanced and growth-oriented career.
Required Skills
Education
University degree (Diploma/Bachelor) in Computer Science, Business Informatics, or a related field; ITIL Certification is considered an advantage.
Experience
- Several years of professional experience in the definition, documentation, and implementation of processes
- Professional experience in IT Service Management and Release Management environments
- Experience in creating target-group-specific reports and KPI-based quality management
- Proven track record of independent action and strong communication skills within a professional setting
Languages
Additional
- Permanent employment contract; Mobile working options available; Specific location constraints as per FERCHAU branch office assignment.
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