2nd Level Support Technician | 2nd Level Support Techniker (m/w/d)

Job Summary

This role is an exciting opportunity for an experienced IT professional to join a leading IT consulting and service company, specializing in digitalization, cloud transformation, software development, and cybersecurity for medium-sized businesses. As a 2nd Level Support Technician, you will be responsible for resolving complex IT issues, performing hardware repairs, and managing the installation, configuration, and commissioning of various IT systems. Key daily tasks include maintaining Windows operating systems, resolving incidents using a central ticketing system, and creating technical documentation. The ideal candidate will have a vocational degree in IT System Integration or equivalent qualifications, possess at least two years of professional experience in 2nd Level Support, and demonstrate comprehensive knowledge of software and hardware. This position offers intensive onboarding, long-term career prospects, and the chance for professional development within a supportive environment.