Onsite 2nd Level IT Support Technician | IT Servicetechniker Onsite Support 2nd Level (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
As an Onsite 2nd Level IT Support Technician, you will be the direct point of contact for technical issues at the client's location in St. Leon-Rot. Your daily responsibilities include providing high-level support for client systems and end-user devices, replacing hardware, and installing notebooks and PCs. You will be responsible for troubleshooting both hardware and software issues while meticulously documenting all processes within a ticketing system. This role is ideal for a service-oriented professional who enjoys hands-on technical work and direct customer interaction. The position offers a dynamic team environment with flat hierarchies and a familial atmosphere. Initially starting as a temporary placement through an agency, there is a clear option for permanent takeover by the client. The application process is streamlined, requiring only a CV to get started, making it an accessible opportunity for qualified IT professionals looking to advance their onsite support career.
Required Skills
Education
Completed vocational training in the IT field (e.g., IT Specialist / Fachinformatiker) or a comparable qualification.
Experience
- Professional experience in 2nd level IT support and troubleshooting of hardware and software
- Practical experience in documenting technical processes within ticketing systems
- Proven experience with MS Windows and Microsoft Office environments
- Experience in onsite customer care and technical consulting
Languages
Additional
- Valid driver's license (Class B/PKW) is required. Must be available for full-time onsite work in St. Leon-Rot.
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