User Help Desk Employee | Mitarbeiter/-in User-Help-Desk (m/w/d)

Job Summary

This full-time, permanent position within the IT Services department of the City of Hildesheim involves providing critical 1st-Level Support for the municipal administration's approximately 1,600 workstations and 200 specialized applications. The core responsibilities include managing customer inquiries (Incidents and Service Requests) via a ticketing system, performing initial troubleshooting and resolution, and supporting the integration of new IT services and products into regular operations. The ideal candidate will possess a completed vocational training in Information Technology, such as an IT Specialist for System Integration, coupled with professional experience in IT customer service and helpdesk operations. Success in this role requires strong communication skills, a structured and independent working style, and an empathetic approach when dealing with users, both over the phone and via email, ensuring clear and concise technical explanations.