Senior IT Technician | Senior Techniker (m/w/d)

Job Summary

This role involves acting as a Senior IT Technician within the User Help Desk, primarily supporting the Data Center infrastructure for the German Pension Insurance (Deutsche Rentenversicherung). Day-to-day responsibilities include taking and processing support calls, performing Incident Management—including prioritization, analysis, and tracking of disruptions—and meticulously documenting all incidents and solutions within the designated ITSM system. The ideal candidate possesses several years of professional experience in IT support, strong knowledge of fault analysis and structured incident handling, and familiarity with ITIL processes and ITSM tools like BMC Helix. This is an attractive opportunity for service-oriented professionals seeking a challenging role in a large IT service provider, offering remote support and long-term customer assignments.