Technical Customer Support Specialist for Material Characterization | Technischer Kundensupport (w/m/d) für Materialcharakterisierung

Job Summary

This role involves providing essential technical support for precision measuring instruments used in material characterization, focusing on devices like extruders and laboratory equipment. The specialist acts as the primary contact for customers and the sales team, handling inquiries via phone, email, or on-site visits regarding equipment operation and spare parts procurement. Key responsibilities include conducting and interpreting measurements in the application lab or at customer sites (e.g., analyzing residual moisture, oil absorption, and thermal properties of polymers), documenting results, and assisting with measurement software. Furthermore, the role involves installing equipment, conducting comprehensive customer training and workshops, and actively contributing to the creation of training materials. This position requires a blend of technical expertise in materials science, strong communication skills, and a willingness to travel for customer engagements and knowledge transfer.