SAP Ariba Guided Buying Support Specialist | SAP Ariba Support Specialist Guided Buying (m/w/d)

Job Summary

This role involves providing essential IT support for the SAP Ariba Guided Buying environment within an internationally active technology group based in Erlangen. The specialist will primarily handle service tickets and incidents, ensuring resolution within defined Service Level Agreements (SLAs). Key responsibilities include assisting end-users with navigation, operation, and simple technical queries, while escalating complex issues to specialized IT support or departments following established processes. The ideal candidate should possess initial experience in IT support or service desk functions, coupled with basic knowledge of SAP Ariba Guided Buying or a strong willingness to quickly learn the system. Success in this position requires a service-oriented approach, structured ticket management, and reliable prioritization skills, supported by strong German language proficiency and basic English communication skills.