IT Operations Engineer - Monitoring & Incident Management | IT Operations Engineer (m/w/d) - Monitoring & Incident Management

Job Summary

This role involves ensuring the continuous availability and smooth operation of critical IT services through proactive monitoring and effective incident management. The IT Operations Engineer will work in a two-shift system, supporting Service Owners with operational tasks, maintenance windows, and changes. Key responsibilities include performing qualified initial measures to resolve disturbances, participating in on-call duty within Incident, Request, and Change processes, and coordinating complex technical disruptions involving multiple stakeholders. Candidates must possess professional experience in IT operations, strong knowledge of monitoring tools like Grafana and Icinga, and expertise in ITIL-based Incident, Problem, and Change Management. Proficiency in Linux/Windows operating systems, network technologies, and both classic and cloud-based IT infrastructure is essential. This position, located in Nuremberg, offers hybrid work flexibility and is ideal for structured problem-solvers who can manage critical situations effectively.