Technical Support Agent (WinGuard PSIM) | Support Agent (m/w/d) für WinGuard

Job Summary

This role is for a highly technical Support Agent specializing in the WinGuard Physical Security Information Management (PSIM) platform, acting as a deep-dive problem-solver for international partners, subsidiaries, and large OEM customers. Day-to-day, you will be the primary technical contact, structuring and prioritizing support tickets, and resolving complex issues hands-on via remote sessions (e.g., TeamViewer). This involves analyzing network problems, debugging protocols, handling certificates, and ensuring the stable operation of various integrated systems. Key requirements include strong expertise in Microsoft operating systems, network technology, scripting, databases, and IT security mechanisms, supported by a formal IT education or equivalent practical experience. This position offers the opportunity to work in an international environment, directly influencing customer success within a market-leading security software company, rewarding engagement and expertise with attractive compensation and benefits.