Dual Master's Program (M.Sc.) Process Management - Technical Processes | Dualer Master (M.Sc.) Prozessmanagement - Technische Prozesse

Job Summary

This dual Master's program position at Bosch Home Comfort Group focuses on Service Management, combining theoretical study at the Technical University of Central Hesse (THM) with practical application within the company. The successful candidate will join an ambitious team driving strategic projects aimed at optimizing, digitizing, and automating technical processes and products for German factory customer service, including initiatives like Smart Maintenance and Remote Services. Key responsibilities involve leveraging ideas to enhance the IT toolchain (e.g., S/4 HANA) to improve the customer journey and satisfaction. A crucial part of the role is data analysis and building interactive dashboards for internal and external stakeholders using tools like Power BI or SAC. Furthermore, the role promotes the use of artificial intelligence, such as chatbots, to automate processes and elevate service quality. This position offers a unique blend of academic rigor and hands-on experience in a globally recognized company dedicated to the energy transition.