1st and 2nd Level Cisco Support Specialist | 1st und 2nd Level Support Cisco (m/w/d)

Job Summary

This role is ideal for an experienced IT professional specializing in Cisco environments who wants to provide essential 1st and 2nd Level Support for medium and large enterprises. Day-to-day responsibilities involve analyzing and resolving technical faults via remote access and on-site visits, documenting incidents in a ticketing system (ideally ServiceNow), and collaborating closely with other IT departments. The specialist will handle troubleshooting across Collaboration, IT-Security, Network, and Datacenter solutions, specifically focusing on Cisco UC, LAN, WLAN, and Meraki technologies. Key requirements include a relevant IT qualification (e.g., IT Specialist, IT System Electronics Technician) and professional experience in user helpdesk or IT service desk functions. This position offers an attractive compensation package, potential for home office work, flat hierarchies in an owner-managed company, and the chance to work with modern internal technology, making it a highly appealing opportunity for career growth in IT support.