Service Desk Employee | Service-Desk Mitarbeiter (m/w/d)

Job Summary

This role involves ensuring smooth IT operations by managing and dispatching IT support tickets, providing hands-on IT support for hardware and software issues directly at various locations, and taking responsibility for setting up, maintaining, and optimizing IT workstations to ensure a secure and productive environment. The Service Desk Employee will collaborate closely with expert teams to resolve complex IT problems, monitor IT resources to ensure policy compliance, and actively share knowledge within the team to maintain high service levels. The ideal candidate possesses a completed IT-related qualification, strong foundational knowledge in hardware/software installation and maintenance, expertise in Windows OS, Microsoft Office, and Active Directory, and excellent German and English communication skills. This position offers an opportunity to contribute to innovative projects within a dynamic, supportive team environment.