Service and Support Specialist | Mitarbeiter Service und Support (m/w/d)

Job Summary

As a Service and Support Specialist at FERCHAU Rosenheim, you will play a critical role in maintaining the reliability of mobile technology and ensuring customer satisfaction. Your daily responsibilities include diagnosing and repairing robust hardware such as smartphones and tablets, conducting rigorous quality assurance tests, and managing the administrative side of repairs, including cost estimates and invoicing. Beyond hardware, you will install and maintain Android and Windows software applications. A significant portion of the role involves providing professional technical advice to customers via phone, email, and chat, helping them resolve complex product issues. This position is particularly attractive due to its permanent contract, flexible working hours with mobile work options, and a robust benefits package including a 1000 € referral bonus and corporate discounts. It offers a dynamic environment where technical hands-on work meets high-level customer service within a major engineering network.