First and Second Level IT Support Specialist | 1st und 2nd Level Support (m/w/d)

Job Summary

This role involves working as a First and Second Level IT Support Specialist, focusing on analyzing and resolving technical issues for users. Day-to-day responsibilities include prioritizing, classifying, and resolving faults, documenting all requests and disturbances within a ticketing system, and acting as the primary contact for hardware and software problems. The support provided will be via telephone, remote access, and on-site visits. Candidates should possess a relevant technical qualification, such as an IT Specialist in Application Development or System Integration, and demonstrate solid knowledge of Microsoft Office and Windows environments. This full-time, permanent position offers excellent development opportunities, regular working hours, and the chance to work within a supportive and friendly team environment, making it an attractive step for IT professionals looking for a responsible and interesting career path.