Onsite IT Technician – Berlin | Onsite Techniker (m/w/d) – Berlin

Job Summary

This Onsite IT Technician role in Berlin involves providing comprehensive 1st and 2nd Level support directly to end-users and executives, focusing heavily on Apple environments. Day-to-day tasks include installing, maintaining, and repairing IT end devices, particularly MacBooks, analyzing and resolving technical faults, and managing Apple macOS systems. The role requires meticulous documentation, adherence to SLAs using a ticketing system, and close collaboration with the central Service Desk. Key qualifications include 2–3 years of experience in IT support, deep knowledge of macOS and standard IT hardware, and proficiency in handling VIP users with professionalism and discretion. This position is attractive for those seeking an engaging role in an innovative, fast-paced tech environment with a start-up culture, offering the chance to actively shape processes and contribute to onboarding events.