IT Specialist 1st and 2nd Level Support | Fachinformatiker 1st- und 2nd-Level-Support (m/w/d)

Job Summary

This role is designed for an IT Specialist focused on ensuring smooth daily IT operations and providing crucial 1st and 2nd level technical support. Day-to-day responsibilities include receiving incident reports, performing detailed error analysis and resolution, and acting as the primary communication interface between end-users and specialized support teams. The specialist will also handle the installation, configuration, and administration of both hardware and software, alongside meticulous creation and maintenance of technical documentation. The ideal candidate holds a completed vocational training as an IT Specialist for System Integration or an equivalent qualification, coupled with initial professional experience in IT support. Strong knowledge of Microsoft and Linux operating systems, as well as Active Directory, is essential. This position offers an attractive opportunity to contribute expertise to diverse projects for prominent clients while benefiting from flexible working options and continuous professional development.