IT Support Specialist | IT-Supporter (m/w/d)
FERCHAU GmbH Niederlassung Hannover
Job Summary
This role is perfect for a technically adept professional ready to ensure smooth IT operations for a major client. As an IT Support Specialist, you will be the first point of contact, responsible for receiving, analyzing, and resolving technical disruptions in the daily business. Key responsibilities include supporting users with technical questions, installing and configuring essential hardware and software, and maintaining comprehensive technical documentation. The ideal candidate holds a degree in IT Systems Integration or possesses strong foundational IT knowledge through alternative pathways, ideally complemented by initial practical experience in IT support. Proficiency with ticketing systems and standard IT environments (Linux, Windows, Microsoft 365) is crucial. This position offers the opportunity to connect people and technology daily, working on exciting projects across various technology sectors, and contributing your expertise to drive technology forward.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker:in Systemintegration) or equivalent fundamental IT knowledge (Quereinstieg)
Experience
- Professional experience ensuring smooth IT operations
- Initial practical experience in IT support (ideally)
- Experience with ticketing systems and common IT systems (Linux, Windows, Microsoft 365)
Languages
Additional
- Not specified
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