IT Support / Helpdesk (1st Level) | IT Support / Helpdesk (1st Level)

Job Summary

This role is for an IT Support / Helpdesk professional, serving as the initial point of contact for IT issues and inquiries via phone, email, or ticketing systems. The individual will be responsible for receiving, analyzing, and classifying incoming support cases, resolving standard hardware and software problems, and escalating complex issues to the 2nd level with thorough documentation. Key responsibilities also include setting up and maintaining workstations, end devices, and peripherals, managing user accounts and IT documentation, and contributing to process optimization. This full-time position offers an opportunity to join a growing team in Oldenburg, Germany, within a supportive environment that values professional skills.