2nd Level Remote Support Service Technician | Servicetechniker 2nd Level Remote Support (m/w/d)

Job Summary

This role is an excellent opportunity for an IT professional to join an automotive manufacturer's support team in Wolfsburg, focusing on 2nd Level Remote Support. Day-to-day responsibilities include managing escalation processes, processing 1st and 2nd level support tickets, and providing remote support to end-users across Germany and international locations. You will be responsible for administering IT environments utilizing Windows Clients, Linux, and OSX, and managing Windows 10 workstations, MS Office, and mobile devices. Key qualifications include initial professional experience in IT administration and strong knowledge of hardware (PCs, notebooks, workstations). The position offers a long-term perspective, intensive onboarding, and the possibility of remote work after the initial training phase, providing a clear path for professional development and growth.