Lead IT Service Technician | Servicetechniker Teamleiterfunktion (m/w/d)

Job Summary

As a Lead IT Service Technician in Hamburg, you will play a pivotal role in shaping the future of a market-leading IT solutions and service management company. This position combines technical hands-on support with operational leadership responsibilities. On a day-to-day basis, you will coordinate the technician team's daily operations, oversee the high-quality onboarding of new team members, and ensure meticulous documentation of all processes. You will be responsible for resolving hardware and software issues within defined SLAs for devices such as notebooks and PCs, while proactively identifying and communicating system weaknesses. This role is ideal for an experienced IT professional looking for a high degree of personal responsibility and a path into leadership. The position offers an attractive work-life balance with 30 days of vacation, flexible working hours, and extensive training opportunities, initially starting as a temporary-to-permanent placement.