Internal Service Technician / Technical Support (Consumer Electronics) | Elektrotechniker (m/w/d)

Job Summary

This role involves joining the Tech Support Team at BALLY WULFF Games & Entertainment in Berlin, a leading German company specializing in consumer electronics and gaming machines. You will serve as the primary point of contact for customers and field technicians, providing 1st and 2nd level phone and written support for complex network systems, gaming machines, and money changers. Daily tasks include analyzing device and system malfunctions, developing effective solutions, and documenting all processes within the MS Dynamics NAV ticket system. You will collaborate closely with development and engineering teams, maintain technical documentation, and manage spare parts inquiries and orders. This position is ideal for professionals with a background in electronics or mechatronics who possess a structured, solution-oriented approach and enjoy high levels of customer interaction and technical problem-solving.