Technical Support Specialist / Internal Service Technician - Entertainment Electronics | Informatiker (m/w/d)
BALLY WULFF Games & Entertainment GmbH
Job Summary
This role involves joining the Tech-Support team at BALLY WULFF Games & Entertainment, a leading German company in entertainment electronics, focusing on gaming machines and network systems. The specialist will serve as the primary point of contact for customers and field service technicians, providing 1st and 2nd Level support via phone and written communication. Key responsibilities include analyzing and troubleshooting device and system malfunctions, developing technical solutions, and documenting all processes using the MS Dynamics NAV ticketing system. Candidates should have a background in electronics, mechatronics, or device repair, coupled with strong problem-solving skills and comfort working with digital tools. This is an excellent opportunity to apply technical expertise in a customer-facing support role within a creative and future-oriented environment in Berlin, contributing directly to the reliable operation of complex gaming and network systems.
Required Skills
Education
Technical or commercial vocational training (e.g., Automation Specialist, Electrician, Electronics Technician for Devices and Systems, or Technical Merchant), or a relevant degree (e.g., Electrical Engineering, Mechatronics, Computer Science, or Business Informatics)
Experience
- Professional experience in technical fields (automation, mechatronics, electronics, workshop, or device repair)
- Routine in working with digital tools and systems
- Experience in telephone and written customer contact
Languages
Additional
- Must be a resident of Germany, or residing in Berlin and/or the surrounding area.
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