Service Operations Specialist | Service Operations Specialist (m/w/d)

Job Summary

This role is designed for a detail-oriented and communicative professional ready to manage and optimize IT service delivery. The Service Operations Specialist acts as the central hub, coordinating rollouts, service deployments, and time-sensitive orders, while serving as the primary interface between sales, customers, and service departments. Key responsibilities include rigorous SLA monitoring, managing escalations, prioritizing projects, and ensuring compliance through detailed reporting and KPI analysis. Candidates should possess a commercial or IT-related background, ideally with experience in ITSM tools like ServiceNow and a foundational understanding of ITIL principles. The position requires strong organizational skills and a proactive approach to identifying and implementing service process improvements, making it ideal for someone focused on efficiency and high-quality service management within a dynamic IT environment.