Head of Operations | Head of Operations (W/M/D)

Job Summary

This pivotal role as Head of Operations involves shaping the future-readiness of the organization's operating system, focusing on smart, digital, and AI-enabled processes to enhance agility, efficiency, and impact. The successful candidate will lead and mentor a high-performance team, driving the translation of corporate strategy into measurable, ambitious operational goals. Key responsibilities include overseeing the development and implementation of the entire tool, system, and process landscape, ensuring scalability and future orientation, particularly regarding cloud-based IT infrastructure. This position requires strong leadership, deep expertise in process automation, IT system management, and leveraging data-driven KPIs, AI, and Business Intelligence to create tangible value and achieve operational excellence. The role demands working closely with the Director, managing budgets, and ensuring efficient, economically sound operations while actively fostering entrepreneurship and innovation.