IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist joining a Munich-based IT company's Service Desk, focusing on providing professional and reliable support for diverse IT infrastructure service requests for medium-sized clients in Upper Bavaria. Day-to-day responsibilities include managing client accounts, handling incidents and requests via phone, email, or self-service portals, classifying and prioritizing issues, and coordinating complex problem resolution with specialized technical teams. The ideal candidate possesses a completed vocational qualification in IT (such as IT Specialist for System Integration), experience with ticketing systems, and ideally, familiarity with ITIL processes, particularly Incident Management. This position offers flexible working hours, remote options, excellent public transport access, and strong mentorship, providing a secure and stable environment with good opportunities for professional development and potential permanent employment after an initial contract period.