First Level IT Support Specialist | First Level Support (m/w/d)

Job Summary

This role is an excellent opportunity to start a career as a First Level IT Support Specialist in Munich, working for an established IT services and engineering solutions company. The core responsibilities involve capturing, analyzing, and resolving IT disruptions reported via phone, email, and ticketing systems. Day-to-day tasks include identifying and solving basic IT problems, documenting all incidents within the ticketing system, performing remote troubleshooting, and providing direct support to end-users. Additionally, the specialist will be responsible for training users on new hardware and software applications. Key requirements include a qualification in IT specialization or comparable experience, combined with strong technical and organizational understanding. The position offers a long-term perspective, intensive onboarding, and opportunities for professional development, making it an attractive step for motivated IT professionals.