IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role involves providing essential technical support across server and client levels, acting as a crucial member of the First and Second-Level Support team. The successful candidate will be responsible for independently processing support tickets, ensuring timely resolution of technical issues for users and system administrators. Key duties also include conducting user training and introductions to systems, and actively contributing to the maintenance and development of the Helpdesk team's knowledge base. Candidates must possess a completed vocational training in IT System Integration or an equivalent qualification, coupled with practical experience in providing multi-level IT support. The position requires strong communication skills in both German and English, making it ideal for a professional looking to apply their technical expertise in a dynamic and innovative engineering environment.