Head of IT Support | Fachgebietsleiter*in (w/m/d) IT-Support
ZUG gGmbH
Job Summary
The ZUG gGmbH is seeking a Head of IT Support to lead a team of approximately ten professionals responsible for 1st and 2nd level IT support, as well as coordinating 2nd and 3rd level support with other digital departments. This role involves developing and implementing IT support processes and policies, managing complex technical issues and escalations, and contributing to financial planning and budget management. The ideal candidate will have a strong background in IT support, experience with ticketing systems, and proven leadership skills. This position offers a secure, diverse, and highly responsible role within a dynamic, growing organization focused on environmental, nature, and climate protection initiatives for the German government, with opportunities for professional development and flexible work arrangements.
Required Skills
Education
University degree in Computer Science, Business Informatics, IT Security, or a comparable field; OR completed vocational training as an IT Specialist (System Integration/Application Development) with four years of demonstrable equivalent skills and knowledge in the described area of responsibility; OR 6 years of professional experience in the described area.
Experience
- Relevant professional experience in IT Support and using ticketing systems
- Experience in lateral leadership, with the ability to lead employees in a motivating, empathetic, and cooperative manner
- Knowledge of labor law, social security law, severe disability law, and works constitution law
- Experience with Microsoft Operating Systems (Client/Server)
- Experience with network and server management
- Experience with Cloud Solutions (desirable)
- Experience with Security Management (desirable)
Languages
Additional
- Not specified
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