Head of Department for Internal IT Customer Service | Fachbereichsleiter (m|w|d) für den internen IT-​Kundenservice

Job Summary

This leadership role involves managing the Internal IT Customer Service department, ensuring the efficient processing of service requests and incident reports. The Head of Department will be responsible for technical and personnel management, coordinating incident resolution, and organizing staff deployment and scheduling. Key tasks include supporting Active Directory administration, planning service visits to district offices, and coordinating hardware and software rollouts. Candidates must possess a degree in an IT-related field (e.g., Business Informatics), coupled with several years of professional and leadership experience, ideally within IT First Level Support. Success in this role requires strong technical knowledge in IT infrastructure, ticketing systems, and Microsoft standard software, along with a focus on continuous process optimization, customer orientation, and resilience under pressure. The position offers a secure, modern workplace in Hannover with flexible working hours and minimal travel.