IT Client Support Specialist (1st & 2nd Level) | IT Client Support-Du liebst IT - wir lieben Menschen wie dich

Job Summary

This role positions you as the indispensable point of contact for all IT inquiries, serving both local and international users. You will primarily function in 1st and 2nd-Level Support, advising users and expertly resolving software and hardware issues, both remotely and on-site across various locations. Key responsibilities include independently analyzing disruptions, finding efficient solutions, and managing the installation and maintenance of clients, peripherals, and mobile devices. A critical component of the job involves keeping technical documentation current and actively participating in exciting IT projects, potentially leading them based on suitability. The company offers a supportive, professional, and international environment where you are encouraged to contribute ideas and take responsibility, driving the modernization and development of the overall IT landscape. Candidates should possess a completed IT education and very strong proficiency in both German and English.