Expert Product Owner | Product Owner expert/-e

Job Summary

The Expert Product Owner will take technical leadership of the IT Service Management (ITSM) platform team, focusing on maintaining stability, availability, and viability of services, particularly using tools like Remedy. This strategic role requires balancing technical expertise with economic success, including budget planning, resource optimization, and contract management. A key responsibility is active stakeholder management to identify trends and collaborate on the strategic future of ITSM alongside product management and architecture teams. Candidates must bring years of complex leadership experience, strong analytical skills, and a proactive, customer-centric approach to ensure stable application operation. This position offers the opportunity to drive significant innovation within the Federal Office of IT and Telecommunication (OFIT), leveraging agile thinking to develop strategic, technical, and human-centric processes.