Team Leader IT Service Desk | Teamleiter IT-Servicedesk (m/w/d)

Job Summary

This is an exciting opportunity for a seasoned IT professional to lead and develop an IT Service Desk team within a full-service IT and communications technology provider. The Team Leader will be responsible for ensuring efficient IT support through structured processes, fast response times, and close collaboration with other departments. A key focus will be on actively improving service quality and enhancing user satisfaction, while also participating in the operational day-to-day business. The ideal candidate brings several years of IT support experience, proven leadership skills, and excellent knowledge of Microsoft 365, Windows Operating Systems, and Active Directory. This role requires strong analytical thinking, a solution-oriented, hands-on approach, and superb communication abilities, offering an attractive compensation package, flexible working hours, and mobile work options.