Team Lead IT Service Desk | Teamleiter IT-Servicedesk (m/w/d)

Job Summary

This role is for a proactive leader responsible for managing and developing the IT Service Desk team within a full-service IT and communications technology company. The Team Lead will drive the efficiency of IT support by implementing structured processes, ensuring fast response times, and actively participating in the operational daily business. A core focus is placed on elevating service quality and maximizing user satisfaction through close collaboration with other specialized departments. Successful candidates must possess several years of experience in IT support, proven leadership capabilities, and excellent technical knowledge, particularly concerning Microsoft 365, Windows operating systems, and Active Directory. The position requires strong analytical thinking, a solution-oriented approach, and superior communication skills to effectively manage the team and serve end-users. This opportunity offers an attractive compensation package and an unlimited employment contract.