Junior ITIL Process Manager | ITIL Process Manager Junior (m/w/d)

Job Summary

This Junior ITIL Process Manager role involves crucial coordination and oversight within a leading global IT service provider, focusing on maintaining operational efficiency for large enterprises and the public sector. Day-to-day responsibilities include the steering and monitoring of IT tickets to ensure compliance with strict SLA/KPI targets, coordinating ticket-based IT processes, and managing escalations when service level risks arise (SLA/OLA). The role also requires supporting the senior Process Manager through report creation and active participation in meetings. Candidates must possess a completed IT-related education or degree, coupled with a minimum of three years of professional experience in the IT sector. Strong analytical and communication skills are essential, along with proficiency in MS Office, particularly Excel. This is a demanding position requiring flexibility, as the work involves participation in a 24/7 shift operation environment.