Service Technician – After Sales Service | Servicetechniker (m/w/d) – After Sales Service
Clemens GmbH Personalbüro
Job Summary
The Clemens GmbH, part of the Avantor Group, is seeking a dedicated Service Technician for After Sales Service to ensure high customer satisfaction through excellent technical support, particularly in handling reclamations. Day-to-day responsibilities include performing initial measurements, conducting fault analyses, and executing repairs on laboratory equipment. A core function involves calibration and adjustment, including generating necessary certificates, and meticulously documenting all work within the ERP system. The role requires strong communication skills to clarify technical issues with end customers and service partners. Candidates should possess a technical background in electrical engineering or mechanics, ideally supplemented by further training as a technician or master craftsman. This position offers meaningful work contributing to scientific breakthroughs, comprehensive onboarding, and the potential for a permanent contract after an initial one-year fixed term, making it an attractive opportunity for technically skilled, customer-oriented professionals.
Required Skills
Education
Completed technical vocational training in Electrical Engineering or Mechanics, ideally with further training as a Technician or Master Craftsman
Experience
- Professional experience in technical service or after sales is beneficial
- Technical understanding, especially regarding medical devices
- Experience with ERP systems
- Manual dexterity and practical skills
Languages
Additional
- Initial one-year fixed-term contract (with possibility of permanent employment); Occasional field assignments required; Customer-oriented demeanor and strong communication skills are prerequisites.