IT Customer Support Specialist | IT-Kundenbetreuer:in (w/m/d)

Job Summary

This role involves acting as the central point of contact for IT customer support within Germany's largest water and wastewater company, the Berliner Wasserbetriebe. Day-to-day responsibilities include the on-site and remote resolution of hardware and software issues, administration, installation, maintenance, and support for PCs, notebooks, printers, and peripheral devices. The specialist will also advise IT coordinators, manage user authorization assignments, and contribute to the analysis and optimization of business processes supported by IT. Key qualifications include a Bachelor's degree in Computer Science or Business Informatics, or equivalent professional certifications (like ITIL V4 Foundation) combined with relevant practical experience. This position offers stable, meaningful work contributing to Berlin's modern infrastructure and requires strong analytical, communication, and customer-oriented skills.