First Level IT Support Specialist | Mitarbeiter First Level IT-Support (m/w/d)

Job Summary

This role is ideal for a service-oriented and stress-resistant IT professional ready to ensure the effective and efficient use of IT services for employees and external partners. Day-to-day responsibilities include resolving technical issues, proactively addressing the root cause of recurring problems, and developing training content to prevent future issues. The ideal candidate must have a completed IT education or equivalent qualification, coupled with initial experience in technical support within MS Office 365 environments. Strong knowledge of Windows operating systems (10/11) and basic networking concepts (LAN, WAN, W-LAN) is essential. Working with IT Service Management systems like JIRA or Service Now is also required. This position offers a stable, future-proof workplace in Frankfurt, contributing to the energy transition within a supportive, motivated team environment, with benefits like mobile working and flexible hours.